Are there local or regional reciprocations available to me as an Air Zoo Member?

Yes! We have some annual and some monthly opportunities to explore more!

Science Central (Fort Wayne, IN)  - offers free admission to all Air Zoo members at the Family Level or above.
Southwest Michigan Cultural Membership Exchange - Six southwest Michigan community cultural institutions have partnered to share membership benefits! Members of each institution get free access to all 6 organizations with their member card & photo ID in the month of October. 

Grand Rapids Public Museum (Grand Rapids, MI) - GRPM offers all Air Zoo Members free admitance during the month of March (2023).

Grand Rapids Children's Museum (Grand Rapids, MI) - Air Zoo members are invited to visit the GRCM as members the month of April (2023).

What do I need to visit one of the musuems or centers listed above during their reciprocation period?

Your Air Zoo Membership Card and photo id. 

Can I cancel my Air Zoo Membership after I purchase it?

No, all memberships are non-refundable. 

Can I upgrade my Air Zoo Membership?

Yes, contact Air Zoo Membership Manager, Paige Smallwood for assistance!

What policies are in place to protect my information?

Privacy Policy

The Air Zoo is committed to protecting your privacy. Privacy issues represent a growing concern for all web users. The Air Zoo does not collect personal information about you when you visit our website unless you choose to provide that information. The Air Zoo does not sell your information to third parties. This Privacy Policy applies to the Air Zoo website and governs data collection and usage. By using the Air Zoo website, you have accepted the terms of this Policy.

Personally Provided Information

If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information or material that you request. If provided, personally identifiable information is maintained in a database that is regularly purged. We do not give, share, sell, or transfer any personal information to a third party unless required by law.

Security of Your Personal Information

The Air Zoo secures your personal information from unauthorized access, use or disclosure. The Air Zoo secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Information Collected and Stored Automatically

Of the information we learn about you from your visit to the Air Zoo website, we store only the following: the IP address from which you access the Internet, the date and time, the Internet address of the website from which you linked directly to our site, the name of the file or the words you searched, and the browser used to access our site. This information is used to measure the number of visitors to the site, identify system performance or problem areas, and so that we may improve the quality of the site. The Air Zoo website does not provide this information to third parties.

Cookies

A "cookie" is a small file that a website transfers to your computer's hard disk allowing our server to "remember" specific information about your session. While visiting the Air Zoo site you may occasionally encounter a web page that employs cookies to make it easier to use the dynamic features of these web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the Air Zoo site, but will be unable to use cookie-dependent features.

See full list of Air Zoo Policies and Procedures

May I use my Air Zoo Family Membership for my child's admission during a school or group field trip or other education program?

Air Zoo Family Memberships may NOT be used for a students admission when they are attending in a fieldtrip/school/ group setting. Their admission to the Air Zoo and our programs are linked to the school or organization they are attending with, and must be checked in accordingly.  

However, as the parent or guardian of that attending child, you may use your membership for your free admission and join the school group directly following check in. 

When will I receive my membership cards?

It can take up to four weeks for cards to arrive.

Do I need my membership card in order to visit the Air Zoo?

If you haven’t received your cards yet, or simply can’t find them and want to visit the Air Zoo , we can look up your membership with proof of ID.

How do I purchase a copilot pass?

You can call the Air Zoo at 269.350.2842 to add a copilot pass over the phone or complete this form and someone from our Membership team will be in touch!

I just purchased my membership online and want to use ASTC or NARM reciprocal benefits right away. What can I do to show that I have an Air Zoo membership?

You can email [email protected] and we can send you an email verifying your membership. Please allow for 48 hours for someone from our team to respond.

I lost my membership card, can I get a new one?

Please email [email protected] and we will issue you a new membership card.

I visited recently and want to upgrade to a membership. Is it too late?

Give us a call at 269.350.2842 if you still have  your receipt and we will see what we can do!

How do I sign up for the Community Access Membership (CAM) program?

You must sign up for CAM in person. Please have your SNAP or EBT card and valid ID ready.

Cuseum is our digital membership partner and has created a comprehensive FAQ to help make your digital wallet experience a positive one. 

Cuseum FAQ